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  Frequently Asked Questions Wednesday, Aug 27th 2008 
Signup Login Info FAQ Help
Shorten your URL with a FREE redirect from VDirect. Change the hard-to-remember URL that your hosting company gave you into something easy to remember. Help promote your site by making it easy to get to.
Can I see an example?
      Yes.
To see the Basic option go to http://sample.vdirect.com.
To see the Delay Page option go to http://delay-sample.vdirect.com.
To see the Enhanced option go to http://enhanced-sample.vdirect.com.
 
What if I forget my password?
      If you forget your password or account information go to http://www.vdirect.com/forget/ and fill in your VDirect and we will email you your account information.
 
I have more that one account. How do I login to a diffrent account?
      Web browsers cache authentication information. To login to a different account you will need to close all open copies of your web browser. This will make it forget who you are so you can login to a different account.
 
What is a domain?
      A domain is an addressing construct used for identifying and locating computers on the Internet. Domain names provide a system of easy-to-remember Internet addresses. A domain name is hierarchical and often conveys information about the type of entity using it. A domain name is simply a label that represents a domain, which is a subset of the total domain name space. Domain names at the same level of the hierarchy must be unique. For example, there can be only one com at the top level of the hierarchy and only one company.com at the next level of the hierarchy.
 
Why do I need the service?
      When you promote your web site and email addresses in advertisements, brochures or on TV, you want your address to look good and to be remembered. With a VDirect address, you can have a memorable address that includes your own name, company name or product name. You can choose a name that best describes your site.
 
Why do I want a VDirect? What are the advantages?
      With a VDirect you get the address you want, and it's yours forever at no charge. You can change ISPs at any time you want. You never have to worry about people being unable to find your site or about having to let everyone know your new email address. When you change service providers, just login to your VDirect account and update your URL and email address. No one will ever know that you moved.
 
The address of my page has changed. How do I change my VDirect to point to the new URL?
      You can change the URL of your page from the members' login page.
 
My email address has changed. How do I change my VDirect to point to the new email address?
      You can change your email address from the members' login page.
 
What do you do with my email address?
      We send all of your VDirect mail to the address you give us. This allows you to have a matching email address and URL. Since you can change your email address with VDirect, you never have to change your address with anyone else again.
 
The name I chose is already in use. What do I do?
      We have several domains you can use. If the name you want is not available, try a different domain. If that doesn't work, try another name or a number after your name.
 
How can I upload my pages?
      VDirect is a redirection of your URL and email. We do not provide any space for your web site or email on our servers. To find out how to upload your site, you will need to check with your hosting company.
 
Can I get http://www.mypage.vdirect.com as well as http://mypage.vdirect.com?
      Yes. When you register for mypage, we automatically set up both mypage and www.mypage for you.
 
Can I get a mypage@vdirect.com email address?
      Yes. When you register for mypage as your VDirect, we not only redirect people to your web site, but to your email address as well.
 
What will my URL & email address look like if I sign up?
      If you choose the name mysite and the domain vdirect.com, your URL will be http://mysite.vdirect.com (http://www.mysite.vdirect.com will also work). Your email address will be mysite@vdirect.com
 
Is this service really free?
      Yes, as long as you do not mind the advertisements. If you like the service, but do not want the advertisements, then you can remove them for $15 a year.
 
Do I get space on your server as well?
      VDirect is a redirection of your URL and email. We do not provide any space for your web site or email on our servers.
 
How can I change my VDirect settings?
      You can change your settings from the members' login page.
 
What is a URL?
      URL stands for Universal Resource Locator. A URL is used to locate information on the Internet. For example, web pages are addressed with an "http://" URL such as "http://www.company.com" or "http://mysite.vdirect.com".
 
What is a redirect?
      A redirect and a forward are basically the same thing. When someone uses your VDirect address (for your web site or email), we redirect or forward them to the address you have on file with us.
 
What names or URL's are available?
      We do not provide a master list of available names. The only way to check a names availability is to try to signup for it.
 
Will I have to move my web site to your server?
      VDirect is a redirection of your URL and email. You can host your site wherever you want.
 
What about my email address?
      With every VDirect account we redirect both your URL and your email. So, if you signup for mypage.vdirect.com you can use mypage@vdirect.com as your email address.
 
Will it show my server?
      No. The VDirect tells the user's computer where your site is. After that, the connections are between the user and your server.
 
Will you have access to my server?
      No. We don't need to have access to your server. The only thing we need is the URL and email address to which you want your VDirect address redirected.
 
Who can signup for a VDirect?
      Anyone. If you do not like your current URL, you should signup now!
 
Can I use http://mysite.vdirect.com/subdir/page.html to refer to a subpage on my web site?
      Yes, you can.
 
What kind of host names can I signup for?
      The host names must start with an English alphabetical letter (a-z) and can contain letters, numbers and underscores (_). The minimum length is 3 characters, and the maximum is 50 characters.
 
Why is your service free?
      Our service is free because we believe that everyone should be able to have lifetime, uniform (web site & email) addresses on the Internet. With our service, you never have to change your address when you change providers. Also you never have to pay for your address. In order to provide this service, we simply display an ad when someone visits your site. We realize that some people may not want an ad, so we also offer a pay service that removes the ad from your site.
 
What do I do when my question still isn't answered?
      You can mail your question to support@vdirect.com If relevant, please include your VDirect name.